Returns & Refunds

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

After reviewing your request, we may provide one of the following solutions:

No Return Required for Verified Quality Issues

For verified damaged, defective, or incorrect items, you generally do not need to return the product.

We may ask you to provide photos or videos for verification, but we will not normally require you to ship the product back.

3. Returns for Personal Reasons

If you would like to return an item because of:

• Change of mind
• Ordering the wrong size
• Ordering the wrong product
• No longer needing the item
• Other personal reasons

please contact us before sending the item back.

If your order has already been shipped, you may still contact us to request a cancellation or refund. However, any applicable shipping, delivery, or return-related costs associated with the shipped order will be the customer's responsibility.

If the order has already been delivered, the applicable return shipping costs may also be deducted from the refund amount, where applicable.

If a return is approved, we will provide the appropriate return instructions.

4. Return Shipping Costs

Damaged, Defective, or Incorrect Items:

For verified product quality issues or incorrect items, My FurMigo generally provides a replacement or refund without requiring a return.

If a return is specifically requested by us, we will provide further instructions regarding the return shipping cost.

Returns for Personal Reasons:

For refunds or returns requested due to change of mind, incorrect size, ordering the wrong product, or other personal reasons:

• If the order has not shipped, we will generally process the cancellation without a return shipping cost.
• If the order has already shipped, the customer is responsible for the applicable shipping or delivery costs associated with the order.
• If the package has already been delivered and a return is approved, the customer is responsible for the applicable return shipping costs.
• Any applicable non-refundable shipping costs may be deducted from the refund amount.

Return shipping costs are non-refundable unless otherwise agreed by My FurMigo.

Please contact us as soon as possible if you need to cancel an order.

5. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition, including:

• Used or worn products
• Products damaged through misuse, improper handling, or improper care
• Products that are missing parts or accessories
• Personalized or customized products
• Gift cards
• Final-sale items
• Products that cannot reasonably be returned for hygiene reasons

If you are unsure whether your item qualifies, please contact us before taking any action.

6. Refunds

Once a refund has been approved, we will process the refund within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and display the refund in your account.

7. Order Cancellation

If you need to cancel or change your order, please contact us as soon as possible after placing your order.

Before Shipment:

If your order has not yet been shipped, we will make reasonable efforts to cancel it before processing.

After Shipment:

Once an order has been shipped, cancellation may no longer be possible. If you no longer want the order, please contact us and we will provide the available options.

For cancellations or refunds requested for personal reasons after shipment, the customer is responsible for applicable shipping and delivery costs.

For example, if an order has already been shipped and the customer requests a refund because they changed their mind, the original shipping cost may be deducted from the refund.

8. Refund Exceptions

A refund or replacement may not be available if the issue was caused by:

• Normal wear and tear
• Improper use
• Accidental damage
• Failure to follow product instructions
• Modifications made to the product
• Damage occurring after delivery due to improper handling

We will review each case individually.

9. How to Contact Us

If you have an issue with your order, please contact our customer service team before returning anything.

Please include your order number and, where applicable, photos or videos of the product and the issue.

We will review your request and provide the appropriate solution.