How can we help?

We accept major credit and debit cards and PayPal. Payments are securely processed at checkout.

Contact us as soon as possible. We can cancel an order before shipment, but changes or cancellations cannot be guaranteed after fulfillment starts.

Discount codes and promotions may have different terms. Check the promotion details before checkout.

We may cancel and refund an order if a product is unavailable or we cannot fulfill it.

Yes. Standard Shipping is free worldwide on every product. Express Shipping is available for $2.99 per order.

Standard Shipping usually takes 7–12 days. Express Shipping usually takes 5–8 days.

Yes. We ship to every country currently available in the checkout country selector.

When tracking is available, we provide a tracking number. You can also use Track Order with your order number and checkout email.

Carrier tracking can take time to update after handoff. Contact us with your order number if it has not updated for an extended period.

Contact us with your order number and tracking information so we can check the latest status with the carrier.

Request an eligible return within 30 calendar days after delivery. Contact us before mailing anything and do not use the sender address printed on the parcel as the return address.

Usually not. For a verified damaged, defective, or incorrect item, we normally provide a replacement or refund without requiring a return. Keep the item and packaging until we respond.

Yes, if it meets the 30-day window and return-condition rules. If it has already shipped, you are responsible for applicable outbound and return shipping costs.

My FurMigo pays or reimburses reasonable return shipping when we require a damaged, defective, or incorrect item to be returned. For change-of-mind, wrong-size, wrong-product, or other personal-reason returns, the customer pays return shipping.

Standard returns must be unused, clean, complete, and resellable, with original packaging where reasonably possible. Used or worn items, items damaged by misuse, items missing parts, personalized items, gift cards, final-sale items, and hygiene-restricted items are not returnable unless applicable law or product-fault rights require otherwise.

Do not send it to the address printed on the package. Contact us before mailing anything. After approval, our operations team will provide the return destination and instructions directly to you.

After a refund is approved, we process it to the original payment method within 5–7 business days. Your bank, card issuer, or payment provider may need additional time to post it.

Check the size guide and specifications on the product page. Measure your pet carefully before choosing harnesses, boots, carriers, or mats.

Choose the correct size, inspect products before use, follow the product instructions, and supervise your pet when appropriate. No pet product is completely risk-free.

Cleaning instructions vary by product. Follow the care instructions on the individual product page.

No. You can complete checkout without an account. An account makes it easier to manage orders, saved addresses, and your wishlist.

Use the Contact page or email [email protected]. Current support hours are Monday–Sunday, 9:00 AM–5:00 PM.

Include your order number, checkout email, a brief description, and relevant photos or videos. For damaged, defective, or incorrect products, keep the product and packaging until we respond.