1. Shipping Options
We currently offer the following shipping options:
Standard Shipping
FREE
7–12 business days
Express Shipping
+$2.99
5–8 business days
Delivery times are estimates and may vary depending on your location, customs processing, weather, carrier delays, or other circumstances beyond our control.
Please note: Estimated delivery times begin after your order has been processed and shipped, not from the time your order is placed.
2. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully received.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
During busy periods, holidays, or promotional events, order processing may take slightly longer.
3. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for tracking information to become active after shipment.
If your tracking information has not updated for several business days, please contact us and we will be happy to help.
4. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Delays may occur due to:
- Severe weather
- Holidays or peak shipping periods
- Carrier delays
- Customs processing
- Incorrect or incomplete shipping information
- Circumstances outside our control
If your order is delayed, please contact us and we will do our best to assist you.
5. Incorrect Shipping Information
Please make sure your shipping information is correct before completing your order.
If you notice an incorrect address after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the shipping information before your order is shipped, but we cannot guarantee changes after processing has begun.
If an order is returned or needs to be reshipped due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply.
6. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us with your order number and tracking information.
For products that arrive damaged or defective, please also provide clear photos or videos of the issue.
We will review the situation and provide an appropriate solution.